A lot of Xiaomi handsets have been having Wi-Fi problems in India, and today the company admitted that it is to blame. Xiaomi has promised a warranty extension and free upgrades for some smartphones in an effort to set things right. A two-year warranty extension will be given to the Poco X3 Pro and Redmi Note 11 Pro models. Customers who have Wi-Fi problems with their Xiaomi Mi 11 Ultra will be able to upgrade for free to the Xiaomi 12 Pro. Here are some specifics.
The Redmi Note 10 Pro series and Poco X3 Pro, among other phones, will receive warranty extensions, the company recently announced—on Discord, of all places. In a new video, the company’s president for India makes the announcement along with a free upgrade to the Xiaomi 12 Pro for MI 11 Ultra users who are having Wi-Fi problems. Users of the Mi 11 Ultra (review) will also be able to trade in their devices for the newest Xiaomi 13 Pro by spending Rs. 30,000. Recall that the cost of the most recent flagship in India is Rs. 79,999.
In addition to the aforementioned statements, Mi 11 Ultra consumers who have already paid an upgrade fee to update their phones to the Xiaomi 12 Pro will be qualified for a complete refund after getting in touch with the business. It’s vital to remember that these post-purchase services only apply to customers who have problems with Wi-Fi on their devices.
The president of Xiaomi India, Muralikrishnan B, expressed concern over users not receiving the experience they had hoped for and promised to take the necessary actions to reassure them of the brand’s caliber.